How Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management

“The virtual agent is like a global, 24/7 helping hand. When you’re in a leadership position, it helps you rest easy knowing that some resolutions can be handled even when we're not available.”

Chris Bocage Director of IT Operations, Thumbtack

Key Results

[li indent=0 align=left]180 Hours saved per month by switching to Jira Service Management [li indent=0 align=left]60% Annual cost savings by switching to Jira Service Management [li indent=0 align=left]4.9/5 Customer satisfaction score with Jira Service Management