# From Contact Center To Total Experience

- From: Zoom
- Type: Report
- Length: 16 pages
- Language: English
- Page: <https://www.cxoinsights.com/zoom/from-contact-center-to-total-experience>

## About it

Did you know that 63% of consumers will abandon a brand after just one or two negative customer service interactions? Commissioned by Zoom, this Morning Consult report explores how consumer expectations are changing across generations and revealing surprising insights for CX leaders. Discover why GenX has the least patience for poor support and how the right blend of AI and human interaction can protect your brand loyalty.

## Getting it

It's free on the page: fill in a short form there to read it. <https://www.cxoinsights.com/zoom/from-contact-center-to-total-experience>

Published on CXO Insights.