# How Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management

- From: Atlassian
- Type: Video
- Length: 19 pages
- Language: English
- Page: <https://www.cxoinsights.com/atlassian/how-thumbtack-automatically-resolves-15-of-tickets-with>

## About it

“The virtual agent is like a global, 24/7 helping hand. When you’re in a leadership position, it helps you rest easy knowing that some resolutions can be handled even when we're not available.” Chris Bocage Director of IT Operations, Thumbtack Key Results \[li indent=0 align=left\]180 Hours saved per month by switching to Jira Service Management \[li indent=0 align=left\]60% Annual cost savings by switching to Jira Service Management \[li indent=0 align=left\]4.9/5 Customer satisfaction score with Jira Service Management

## Getting it

It's free on the page: fill in a short form there to read it. <https://www.cxoinsights.com/atlassian/how-thumbtack-automatically-resolves-15-of-tickets-with>

Published on CXO Insights.